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Bookings and Payments

• Bookings for Hajj and Umrah tours require a non-refundable deposit of [Specify Amount] to secure a place.
• The full payment must be made by [Specify Date or Timeframe], otherwise, the booking will be canceled without notice, and the deposit will be forfeited.
• All payments must be made in [Specify Currency].

Non-refundable Fees

• A non-refundable fee of [Specify Amount] is applied for ticketing, including flight tickets, accommodations, and transportation.
• In case of cancellation, this fee is non-refundable regardless of the reason, including illness, visa rejection, or other unforeseen circumstances.
• Additional non-refundable fees may apply for special requests, such as specific accommodations, transportation, or guide services.

Cancellations and Refunds

• If the Client cancels the booking [Specify Timeframe], a refund of the remaining balance (excluding non-refundable fees) will be issued.
• No refunds will be issued for cancellations made within [Specify Timeframe] before departure.
• The Company reserves the right to cancel or reschedule tours due to safety concerns, force majeure, or other reasons. In this case, Clients will be offered a rescheduled tour or a refund of the remaining balance (excluding non-refundable fees).

Client Responsibilities

• Clients must ensure their travel documents, such as passports and visas, are valid and comply with Saudi Arabian immigration requirements.
• Clients must comply with the laws and regulations of Saudi Arabia and respect the customs and traditions of the country.
• The Company is not responsible for any issues arising from visa rejections or other immigration-related issues.

Liability and Indemnity

• The Company is not liable for any loss, injury, or damage caused during the tour unless due to gross negligence or intentional misconduct.
• Clients agree to indemnify and hold the Company harmless against any claims, losses, or damages arising from their actions or non-compliance with these Terms.

Travel Insurance

• Clients are strongly advised to obtain comprehensive travel insurance that covers cancellations, medical emergencies, and other unforeseen events.
• The Company is not responsible for any costs or damages not covered by the Client's insurance.

Dispute Resolution

• Any disputes arising from these Terms or the services provided by the Company shall be resolved through arbitration in [Specify Location], and under the laws of [Specify Jurisdiction].
• Both parties agree to attempt mediation or negotiation before pursuing legal action.

Amendments and Modifications

• The Company reserves the right to amend or modify these Terms at any time. Clients will be notified of significant changes prior to their tour.

By agreeing to these Terms, you acknowledge that you have read, understood, and agreed to the conditions set forth above. If you have any questions or concerns, please contact info@libragoldgroup.com